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Home > Service And Support
 

Technical support Guarantee

We believe what customers need is not only a professional, reliable and efficient project management team to provide a complete power production line with perfect design and excellent-quality machines, but also considerate and professional service. So our final target is not winning orders from our customers but let all our customers feel relax and satisfied with all we have served. With world-class after-sales service system and service team, Shanghai Espread Industry provides excellent service to our customers adhering to the aim of customer satisfaction. We guarantee:
1 We ensure one year warranty, life-long service and provides technical support free of charge within or after warranty;
2 We provide 24-hour customer hot-line service. There are professional engineers to answer customers  questions. We will respond within 1 hour after receiving feedback from customers.
3 Professional technical serviceman will go to the site if the problem can not be solved over the phone call, and they will not leave until the problems are solved.
4 Within the warranty period, we provide recall repair services for free Excluding force majeure damage and artificial damage. After the warranty period, we only charge cost of the required materials;
5 We have big warehouse of spare parts. All the spare parts of Espread Industry machines will be available at market or our company in 10 years from the delivery of the machine with charge of the required-materials cost.
6 Equipment updating service: with continuous innovation and upgrading of Espread Industry products, if the performance of the machine you bought can not meet your requirements after years of service, we can provide upgrading service at charge of cost price only.
7 We will archive documents such as commercial documents, technical documents, ex-factory records, maintenance records, repair records etc of each machine or project in our system to provide better and faster service to every customer.

Technical Support Process

1 In the early stage of the communicate, we will provide different Product Inquiry Forms to customers. Our experienced engineer team will introduce and recommend the most suitable machines for customers based the filled form. For customized products, we will make solutions according to customers requirements and solve the technical difficulties.
2 After two sides sign the contract, Technical Department will do general drawings for the ordered equipment in a time as short as possible to customers to confirm. If any improvement is required, we will revise the drawings until the most reasonable design is confirmed mutually.
3 When the machines are ready, we will provide free test service for the machines in our factory. We will introduce the function features, operation and maintenance etc. in details to customers. And we will also provide detailed Product Manual for customers to use the machine easily.
4 After the machine arrived to the customers factory, we will keep in touch with the customers to give solutions in time if necessary to ensures the smooth machine star-up. After the customers use the machine, if any problem from customers, we will respond and resolve it as soon as possible. Meanwhile, our machine technology is updating always. And we will keep our customers informed if any new update and provide product upgrading service for old machines if required.

 
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